Change of Date Policy
Change of date request/notification via Whatsapp made at least 14 days or more to check-in date, guest may postpone their stay at no additional cost. Change of date request made less than 14 days to check in date : 50% of the total booking rate (for room booking) and RM250 (for whole house booking) as administrative fees applied. Change of date request less than 7 days before check-in date is not possible. The new date shall be no later than 6 months from the original date, subject to availability.
Whilst we have taken all necessary ,measures to ensure safety standard are met, you are required to exercise your own discretion in assessing your or your dependent.s ability to accept risk. BT Haus Retreat will not be responsible for the Guest safety against event including but not limited to personal injury,
Accidents, deaths, acts or defaults caused by third parties, acts of God, flood, or even acts of negligence. Guest are adviced to keep their children under close supervision at all times.
All vehicles are parked at owner’s risk. BT Haus Retreat will not be responsible for theft or damage of the vehicle or any of its contents.
BT Haus Retreat will not be responsible for loss or damage of property left in Guest’s room and/or the BT Haus Retreat’s property during Guest’s stay. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.
Please take note:
OTHER IMPORTANT TERMS & CONDITIONS TO BE APPLIED FOR RESERVATION
- The booking does not include the rights to entertain, hold gatherings/get-together or special events on the premises.
- Our person requirement is strict. Please follow stated pax accordingly to avoid any issue during check in.
- No catering services/ canopy set up/ barbecues/steamboat and no alcohol is allowed .
- NO VISITOR IS ALLOWED in the house and at the compound of the house.
- Pre Wedding/Wedding, Product, Commercial, Modelling, etc Photo shoot and Filming without permission is strictly not allowed.
- NO SMOKING in the rooms & house compound.
- Pool time is until 8pm only.
- Please respect NOISE CURFEW as we are located in residential area.
- This premise complies with Shariah compliances. We shall not tolerate any materials or conducts contrary to Shariah compliances.
- We observe a STRICT HALAL POLICY. NO PORK MEAT/ NO ALCOHOL / ILLEGAL SUBSTANCES allowed in the house.
- We reserve the rights to cancel the booking without refund if no confirmation payment document is received after the stated deadline.