TERMS AND CONDITIONS
Our company name is HAJAT DINAMIK ENTERPRISE(AS0268843-P). Our busines is homestay rental.
By entering our premises or booking a stay with BT HAUS RETREAT, you agree to comply with the rules and acknowledge to have read all the terms and conditions and agree with them.
Full payment is required to confirm a reservation for ala-carte room booking and 50% from total payment for whole house booking. Balance payment for whole house booking to be done 14 days before check in date . A security deposit of RM500 is required for entire house booking. Late check-out is subject availability with an additional charge of RM20/hour ( room booking) and RM100/hour (entire house booking). BT Haus Retreat reserves the right to retain the full security deposit should there be any litter on the environment or damages/missing items on the Property. The security deposit will be refunded 3-5 working days after the check out date if there any no outstanding payments, no litter on the environment and no damaged/ missing items on the Property. Check In After 3.00 pm Check Out Before 12.00 pm.
Cancellation made 14 days or more before the scheduled check-in dates ; guest will receive refund of total booking made. Cancellation made 7 days but not more than 14 days before scheduled check-in date will incur a cancellation charge of 20% of the total booking rate. Cancellation made less than 7 days to scheduled check-in date but more than 48 hours to check in time are subjected to a cancellation charge of 50% of the total booking rate.
Cancellations made 48 hours or less to check-in date and no shows will be charged the entire booking amount. In the event of force majeure, no cancellation can be made but only changes on date. Any cancellation request shall to be made via Whatsapp (+60124192060 ) only by individual who made the booking.
Change of Date Policy
Change of date request/notification via Whatsapp made at least 14 days or more to check-in date, guest may postpone their stay at no additional cost. Change of date request made less than 14 days to check in date : 50% of the total booking rate (for room booking) and RM250 (for whole house booking) as administrative fees applied. Change of date request less than 7 days before check-in date is not possible. The new date shall be no later than 6 months from the original date, subject to availability.