What time do we check in/ check out?

Check in-after 3.00 pm.

Check out-time is by 12 noon.

Any additional charges for children accompanying parents?

Children ages 0-6 years may stay for free, sharing the bed with a parent, but we charge full rate for children ages 7 years and above.

How many rooms & how many guest can you accommodate?

BT Haus Retreat has total of nine (9) rooms. We can accommodate up to twenty one (25) pax from a  single group. It has common facilities – kitchen, living, outdoor sunken living, dining areas and swimming pool.

Can we visit /recce the house before booking?

Yes, please make appointment  for the recce.

Can we bring alcohol?

No,we have a strict no-alcohol policy.

This premice complies with SHARIAH COMPLIANCE & STRICT HALAL POLICY. We shall not tolerate any materials or conducts contrary to Shariah compliances.

Is this place wheelchair friendly? Do you provide baby cot?

We do not have wheelchair facilities. No, we do not provide baby cot.

Until what time is allow for pool time?

Pool time is until 8 pm only.

Can we change or cancel the booking after confirmation?

Yes, policies as per below.

Cancellation Policy :

Cancellation made 14 days or more before the scheduled check-in dates ; guest will receive refund of total booking made. Cancellation made 7  days but not more than 14 days before scheduled  check-in date will incur a cancellation charge of 20% of the total booking rate.  Cancellation made less than 7 days to scheduled check-in date but more than 48 hours to check in time are subjected to a cancellation charge of 50% of the total booking rate.

Cancellations made 48 hours or less to check-in date and no shows will be charged the entire booking amount. In the event of force majeure, no cancellation can be made but only changes on date.  Any cancellation request shall to be made via Whatsapp (+60124192060 ) only by individual who made the booking.

Change of date policy:

Change of date request/notification via Whatsapp made at least 14 days or more to check-in date, guest may postpone their stay at no additional cost.  Change of date request made less than 14 days to check in date : 50% of the total booking rate (for room booking) and RM250 (for whole house booking) as administrative fees applied. Change of date request less than 7 days before check-in date is not possible. The new date shall be no later than 6 months from the original date, subject to availability.

What are other terms & conditions for reservation at BT Haus Retreat that we have to take note?
  • The booking does not include the rights to entertain, hold gatherings/get-together or special events on the premises.
  • Our pax requirement is strict. Please follow stated pax accordingly to avoid any issue during check in.
  • No catering services/ canopy set up/ barbecues/steamboat and no alcohol is allowed .
  • NO VISITOR IS ALLOWED in the house and at the compound of the house.
  • Pre Wedding/Wedding, Product, Commercial, Modelling, etc Photo shoot and Filming without permission is strictly not allowed.
  • NO SMOKING in the rooms & house compound.
  • Pool time is until 8pm only.
  • Please respect NOISE CURFEW as we are located in residential area.
  • This premise complies with Shariah compliances. We shall not tolerate any materials or conducts contrary to Shariah compliances.
  • We reserve the rights to cancel the booking without refund if no confirmation payment document is received after the stated deadline.


What is provided ?

At BT Haus Retreat, we provide the following :

  • Bed linens and blankets.
  • Bathing towel, shampoo and shower gel.
  • Medium size fridge.
  • Gas stove – 1 no
  • Microwave oven
  • Toaster
  • Hot & cold drinking water dispenser
  • Rice cooker
  • Pots & pans
  • Dinnerware, mugs and cutlery
  • Basic cooking utensils
  • Tea/coffee sachet
  • Sugar & salt
  • Instant noodles
  • Electric kettle
  • BBQ pit with utensils. Charcoal can be purchased for RM15 per bag of 3kg

(for whole house booking package only)

What you should bring?
  • Food (cooked or otherwise) and snacks.
  • Cooking ingredients
  • Bathing suits
What kind of cooking can we do?

While we don’t expect you to do a serious level of cooking, our kitchen and BBQ pit can handle most cooking activities.

We observe a strict Halal policy. Alcohol is strictly not allowed.

What activities are there?

On top of relaxing at our lodge, you can :

  • Dip in our swimming pool.
  • Hang out & chilling at pangkin or just doing nothing like taking a nap in hammock while enjoying the natural breeze.
  • Enjoy overlooking view of railway train while having your morning coffee fix.
  • Enjoy BBQ with family & friend in a private premise (for whole house booking package only)
  • Children can play pretend as passenger waiting for the arrival of their train based on the KTM schedule provided at the premise.
  • Tired to go out ~ no worries as we got u covered with 24-7 Netflix subscription ; u can binge your favorite series all day.
  • Photoshoot & OOTD with your besties like no tomorrow because we can say every nook and corner of the house is  quite instagrammable and natural lighting  inside the house would be perfect for your flawless selfie.
  • Coffee shops and café hunting 1.5 km towards centre of town ( Café Diem, Black Wood Café, Rumah AOR, The Place, Steak House 89)
  • Shopping spree within 1.5 km towards centre of town (Aman Central, Star Parade, C-Mart ).
  • Outdoor activities like jogging & strolling at 1 km distance (Taman Rimba )
  • Try local food & dishes at famous food stall within 500m walking distance

( Medan Selera PKNK).

  • A must try Alor Setar very own nasi kandar : Nasi Yasmeen (within 1 km distance)  and Nasi Lemak Royale ( within 3 km distance).
  • Watch football games at Stadium Darul Aman within 1 km distance.


Can we throw party?

As we are in a peaceful residential area, we reserved only for small and intimate parties. Alcohol, loud music, noise and firecrackers are strictly not allowed. Glitters and confetti are also not allowed. Drug taking and intoxication is definitely a No No.

Can we book the place for an event?

Yes, we are opening our space for private events subject to availability and terms & condition . Please contact us to make appointment for further discussion.

Do you allow photoshoots?

Yes. Our unique and natural surrounding make for excellent photoshoot backdrops.

We do not have surcharge for photoshoot if you are already paying for a night stay. If you wish to have photoshoot without booking a night stay, our rates start from rm250 for 5 hour session on normal weekdays and limited to 5 people including the photography crew.

You are free to shoot anywhere within the property  except the occupied rooms.


Do we need to be fully vaccinated to stay?

Yes, only fully vaccinated guests are allowed, with the exception of those under 18 y/o. Fully vaccinated refers to those who has exceeded 14 days after the 2nd dose of Covid 19 Vaccine or 28 days after Covid 19 vaccines with single dose.

Any snakes, mosquito/ insects or precaution that we shoud be aware of, as we might bring kids along?

So far, we have not had any animal related accidents. As a measure to protect you from mosquito bites, we provided mosquito coils.

Is there anything we should worry about?

Our premise is a private property and is safe. We advocate that you do not leave children unattended as they may accidentally injure themselves while playing booth indoors and outdoors.

Whilst we have taken all necessary measure to ensure safety standards are met, you are required to exercise your own discretion in assessing your or your dependent's ability to accept risk.

BT Haus Retreat will not be responsible for the Guest’s safety against events including but not limited to accidents, personal injury, death, acts or defaults caused by third parties, acts of God, flood, theft or even acts of negligence.

By entering our premises and using any of the facilities, you shall be deemed to have agreed to abide by our terms and conditions.